Refund policy
RETURN & REFUND POLICY
Last Updated: June 2026
At Velmire, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy outlined below.
30-Day Return Window
Customers may request a return within 30 days of receiving their order.
To be eligible for a return:
-
The item must be unused and in its original condition.
-
The item must be returned in its original packaging.
-
Proof of purchase is required.
Non-Returnable Items
The following items may not be eligible for return:
-
Used products
-
Products damaged by misuse
-
Items missing original packaging
-
Clearance or final-sale items
-
Customized or personalized products
Damaged or Defective Products
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please provide:
-
Order number
-
Description of the issue
-
Photos showing the damage or defect
We will review the claim and provide an appropriate resolution.
Return Process
To start a return, contact our support team at:
Please include:
-
Full name
-
Order number
-
Reason for return
Our team will provide return instructions if the request qualifies under this policy.
Refunds
Once the returned item is received and inspected, we will notify you regarding the status of your refund.
Approved refunds are issued to the original payment method used during checkout.
Refund processing times may vary depending on your payment provider.
Shipping Costs
Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.
Chargebacks
Customers are encouraged to contact our support team before initiating a chargeback. We are committed to resolving concerns quickly and fairly.
Contact Information
Velmire
1858 Stone Brook Ct
Lawrenceville, GA 30043
United States
Email: support@velmire.shop
Phone: +1 (832) 252-1341