FREQUENTLY ASKED QUESTIONS

How long does shipping take?

Orders are typically delivered within 7–10 business days after shipment.

How long does order processing take?

Most orders are processed within 1–2 business days.

Do you ship throughout the USA?

Yes. We currently ship within the United States.

How can I track my order?

Tracking information is sent by email once your order ships.

What is your return policy?

We offer a 30-day return policy on eligible items.

What payment methods do you accept?

Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.

Can I cancel my order?

Please contact us as soon as possible. Orders already shipped cannot be cancelled.

What if my order arrives damaged?

Contact us within 48 hours of delivery with photos of the item and packaging.

Is checkout secure?

Yes. Our website uses encrypted SSL technology and trusted payment providers.

How can I contact customer support?

Email us at support@velmire.shop or call +1 (832) 252-1341.